When it comes to customer loyalty, it’s all about emotion. In just one short year, Gartner predicts that the average person will have more conversations with bots than their spouse.... read more →
Finding great people is one of the biggest challenges for organizations. In today's fast-paced business environment, most of us spend the majority of our waking weekday hours at work, so... read more →
The launch of the automotive dealership Business Development Center (BDC) marked an immense change in the traditional model. Prior to BDCs, phone call management was at the mercy of sales... read more →